Refund policy
Refund and Cancellation Policy
Thank you for shopping at Daily Discovery (
dailydiscovery.co.uk). We want you to be completely satisfied with your purchase. As a UK consumer, you are legally entitled to a statutory 14-day cancellation period under the Consumer Contracts Regulations.
1. The 14-Day Return Window
You have the right to cancel your order and request a return within 14 days from the date you, or a third party indicated by you, physically receive the goods.
You have the right to cancel your order and request a return within 14 days from the date you, or a third party indicated by you, physically receive the goods.
2. Mandatory Authorization Before Return
- Do not send any items back to our address without contacting us first.
- You must explicitly notify our customer support team of your decision to return an item by emailing us at: support@dailydiscovery.co.uk
- Any items returned without prior email authorization will not be processed, and no refund will be issued. Once authorized, our team will review the issue and provide you with specific return instructions.
3. Product Condition Requirements
To be eligible for a return and full refund, the goods must meet the following strict conditions:
To be eligible for a return and full refund, the goods must meet the following strict conditions:
- The item must be completely unused, unworn, and in the exact same condition that you received it.
- The item must be returned in its original, undamaged packaging, including all tags, labels, instructions, and accessories.
- Goods that have been personalized, custom-made, or unsealed for hygiene reasons (such as cosmetics, earrings, or personal care products) cannot be returned.
4. Returns Processing & Inspections
Once you contact us via email, we reserve the right to inspect the issue. Depending on the nature of the claim (e.g., if a product arrives broken or defective), we may request photographic or video evidence. At our sole discretion, we may issue a full refund immediately without requiring you to physically return the product.
Once you contact us via email, we reserve the right to inspect the issue. Depending on the nature of the claim (e.g., if a product arrives broken or defective), we may request photographic or video evidence. At our sole discretion, we may issue a full refund immediately without requiring you to physically return the product.
5. Shipping Costs for Returns
Unless the item is inherently faulty or incorrect due to our error, you (the buyer) will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If authorized to return an item physically, it must be sent securely with tracking to our designated parcel receiving point.
Unless the item is inherently faulty or incorrect due to our error, you (the buyer) will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If authorized to return an item physically, it must be sent securely with tracking to our designated parcel receiving point.
6. Processing Your Refund
Once a refund is approved (either after inspecting your returned item or via direct email resolution), we will process your refund immediately. The funds will automatically be applied to your original method of payment (such as your credit/debit card) within 5 to 10 working days, depending on your banking provider.
Once a refund is approved (either after inspecting your returned item or via direct email resolution), we will process your refund immediately. The funds will automatically be applied to your original method of payment (such as your credit/debit card) within 5 to 10 working days, depending on your banking provider.